Shipping & returns
WIN.O IS BACK! WE'VE MADE SOME CHANGES ↓
WIN.O is back after an exhilarating Tour Down Under season! As we embark on the year ahead, we've introduced some exciting changes:
+ Free shipping to New Zealand residential addresses on orders of NZD$120 or more, via an expedited overnight service with Courier Post.
+ Free shipping to both the USA and Australia for all WIN.O Backpacks 🇺🇸🇦🇺
+ Guaranteed scheduled for dispatch within 48 hours during our regular operating periods. Rest assured, if we fail to meet this commitment, your order will be refunded on request, guaranteed.
Every purchase you make with WIN.O directly supports the Tour Down Under. Thank you for your ongoing support! 🥏
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NEW ZEALAND SHIPPING 🇳🇿
Free Shipping in New Zealand on orders $120+.
We're proud to offer the fastest & cheapest shipping service in New Zealand.
Orders greater than $120 are eligible for free shipping to any NZ residential address. Orders less than $100 or less may be delivered to any NZ Residential address at the applicable rate:
Auckland: $5.99
Rest of New Zealand: $7.49
Overnight delivery on all orders addressed to residential addresses (working days). A tracking link will be sent to your email upon collection. Every disc is shipped in a protective box.
Free Rural Delivery on orders over $170. Orders less than $170 may be delivered to rural addresses for $12.49. All rural deliveries are booked on 3-5 working day service.
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AUSTRALIA SHIPPING 🇦🇺
Our Australia customers have the option of a tracked or untracked delivery service.
Shipping rates are determined by order weight. The general rule of thumb is as the quantity of items ordered increases, the shipping per item decreases.
+ Free Shipping on WIN.O Backpacks to Australia for a limited time only 🦘
Base Rate: $13.19 Unracked, $16.69 Tracked.
Estimated delivery within 3-10 working days, depending on your location.
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REST OF WORLD SHIPPING 🌎
$34.99 (NZD) Flat-rate shipping on any order, anywhere Internationally.
+ Free Shipping on WIN.O Backpacks to the USA for a limited time only 🇺🇸
Your package may be subject to customs fees, for which WIN.O are not liable. These fees vary widely by location, so please contact your local customs office for more information. There may be delays beyond our original delivery estimate if customs clearance procedures are required.
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PREORDERS
Preorder customers will be given early access to applicable products once they are received at WIN.O HQ and have first choice of colour preference. Details/instructions about early access will be emailed to preorder customers ahead of time. Preorder today to secure early access to the drop.
Preorder products can only be shipped once the requisite stock arrives at WIN.O HQ. Placing a separate order for non-preorder products is highly recommended. In the event a customer has purchased both preorder and non-preorder products together in the same order, the customer may request to have non-preorder products shipped immediately - an additional shipping charge may apply.
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30-DAY MONEY-BACK GUARANTEE
With our 30-day Money-Back Guarantee, enjoy your WIN.O Pack risk free.
If you’re not completely satisfied with your WIN.O Pack, we’ll refund you the value of your purchase in full. Our money-back guarantee is good for 30 days after purchase. Packs must be returned in retail quality – unwashed, unused and with original tags attached.
The 30-day Money-Back Guarantee period begins on the day our shipping partner delivers the consignment.
Please contact us to begin the returns process.
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RETURNS & EXCHANGES
All items may be returned or exchanged within 14 days after purchase. We accept returns for any reason – sizing, colour, or if you’ve simply changed your mind. Items must be in retail quality – unwashed, unused and with original tags attached. An exchange is subject to product availability once the return arrives back to our NZ warehouse and is processed.
Items purchased at full price can be returned for a Refund, Store Credit or Size Exchange. Should the stock requested not be available, the returnee will be offered a store credit. Sale items are eligible for our normal return conditions unless purchased in a sample sale or advertised as final sale online.
If items are damaged or faulty, they may be returned for a Repair, Refund, Credit or Exchange, at our discretion.
Please contact us to exchange an item or begin the returns process.
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CONTACT INFORMATION
Please contact us to request a return or exchange.
